Refund policy

At Tora Industries, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our returns and refunds guidelines below.

 

1. Eligibility for Returns

• Items may be returned within 30 days of delivery.

• Products must be unused, in their original packaging, and in the same condition you received them.

• Proof of purchase (receipt or order confirmation) is required.

 

2. Non-Returnable Items

The following items cannot be returned unless faulty or damaged:

• Sale or clearance items

• Gift cards or vouchers

• Customised or special-order products

 

3. Refunds

• Once your return is received and inspected, we will notify you by email.

• If approved, your refund will be processed to your original method of payment within 5–10 business days.

• Shipping costs are non-refundable. If you received free shipping, the actual cost of shipping may be deducted from your refund.

 

4. Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• If you need to exchange an item for the same product, please contact us before returning it.

 

5. Faulty or Damaged Goods

• If your order arrives damaged or faulty, please contact us within 7 days of delivery.

• We may request photos of the product and packaging to assist with resolving the issue.

• A replacement, store credit, or refund will be arranged promptly.

 

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the product is faulty, damaged, or incorrect.

• We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

 

7. How to Return an Item

To initiate a return, please contact us at:

Email: sales@toraindustries.com.au

We will provide you with return instructions and a return authorisation (if required).

 

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